Security Operations Center Specialist
4 weeks ago
We are seeking a highly skilled Telecommunicator to join our Security Operations Center (SOC) team. As a Telecommunicator, you will play a critical role in ensuring effective communication and coordination between our security personnel and community public safety partners.
Key Responsibilities:
- Maintain effective and professional communication with a positive attitude.
- Handle high-stress situations and calls in a calm and controlled manner.
- Operate communication equipment, such as telephone systems and two-way radios, to receive incoming calls for assistance and dispatch appropriate personnel.
- Engage in effective questioning techniques to determine the nature of callers' problems or complaints.
- Relay accurate instructions and information to responding personnel using phone and radio systems.
- Utilize computer systems and dispatch software programs to enter and retrieve information for efficient coordination.
- Maintain accurate and legible records by writing in handwritten logs, complaint forms, patrol logs, etc.
- Monitor the activities of officers in communities, on mobile patrol, and on construction sites.
- Establish radio contact with officers in the field to ensure their safety.
- Assist with internal and external investigations by obtaining requested video footage or photos as directed by Weatherspoon Senior Management.
- Operate multi-site video systems to monitor and report various types of activities.
- Document incidents or issues using report input systems for reporting to Weatherspoon Senior Management, Property Managers, Investigators, etc.
Requirements:
- Must be 18 years of age or older.
- Successful completion of a pre-employment drug and background screening.
- Registration with the NCPPS Board, meeting all necessary requirements.
- Punctuality, responsibility, and dedication as a valued team member.
- Proficient reading, speaking, and writing skills in the English language.
- Excellent teamwork skills, with the ability to collaborate effectively with individuals from diverse backgrounds.
Pay Grade 1
$13.50-$15.50 Per Hour
Work Environment:
- The position may require sitting for extended periods while operating communication equipment and monitoring systems.
- Occasional standing or walking may be necessary to access equipment or communicate with colleagues.
- The work environment primarily consists of an office setting within the Security Operations Center, which may include exposure to various security monitoring systems and equipment.
- The Telecommunicator may work in a fast-paced and high-stress environment, handling emergency calls and coordinating responses.
- The position may require working on a rotating shift schedule, including evenings, weekends, and holidays, to ensure 24/7 coverage.
- The role may involve exposure to confidential or sensitive information, requiring strict adherence to confidentiality protocols.
- The Telecommunicator must adhere to relevant safety protocols and guidelines to ensure personal and team safety.
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