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Clinical Support Specialist
2 months ago
Job Overview:
The Clinical Support Specialist plays a crucial role in assisting healthcare providers with patient management, documentation, appointment coordination, and supporting in-office medical procedures. This position also involves providing clerical assistance at the front desk as necessary, while ensuring a welcoming atmosphere for patients.
Key Responsibilities:
- Adheres to all HIPAA and OSHA regulations and policies.
- Manages patient care tasks as assigned, which may include: monitoring schedules and optimizing patient flow; escorting patients to examination or procedure rooms; aiding patients with mobility, dressing, specimen collection, and preparation for examinations; gathering patient medical histories; conducting screenings as per provider protocols; assisting healthcare professionals with various procedures; documenting patient interactions; communicating instructions to patients and their families; answering inquiries and providing relevant information.
- Handles clerical duties as required, which may involve: processing patient medical records; acquiring lab/x-ray results, hospital notes, and referral details; completing necessary forms and requisitions; scheduling patient appointments; verifying insurance details and patient information; managing medical charts to ensure accurate and timely documentation.
- Oversees environmental responsibilities as assigned, which may include: preparing instruments and equipment in accordance with departmental standards; sanitizing examination and procedure rooms, instruments, and equipment between patient visits to uphold infection control protocols; maintaining sterilization equipment according to scheduled maintenance; ordering, organizing, and storing medical supplies; replenishing examination and procedure rooms.
- Contributes to organizational responsibilities as assigned, which may include: respecting and promoting patient rights; responding appropriately to emergency situations; promptly communicating any issues related to patients or staff to immediate supervisors.
- Other responsibilities as assigned.
Qualifications:
- High School Diploma is required.
- Completion of a medical assisting program or Licensed Practical Nurse certification is preferred.
- A minimum of one year of experience in a role involving public interaction, preferably in a healthcare setting.
Certifications and Licenses:
- Certification as a Medical Assistant (CMA/RMA/ABR-OE) is encouraged.
- Licensed Practical Nurse (LPN).
Work Environment:
The position involves a combination of tasks in a medical office and examination/procedure room settings. The environment is well-lit, adequately ventilated, and spacious. There may be exposure to communicable diseases and other common conditions found in a healthcare setting.
Physical and Mental Requirements:
Must utilize proper body mechanics when assisting with patient transfers and mobility. Ability to lift up to 30 pounds of medical supplies is required.
Additional Responsibilities:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the employee. Duties and responsibilities may change at any time with or without notice.
NOMS Healthcare is an equal opportunity employer dedicated to maintaining high standards of business conduct and civic responsibility. This includes our commitment to providing fair and equal opportunities to all employees and applicants for employment, regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), age, national origin, disability, genetic information, or status as a Vietnam-Era or special disabled veteran, or any other protected classes, in accordance with applicable law.
