Support Experience Specialist

3 weeks ago


Reno, Nevada, United States Signal Tru Brand Full time
Become a Support Experience Specialist at Signal Tru Brand

As a Support Experience Specialist, you will be responsible for delivering exceptional customer service and support through multiple channels, including phone, email, and chat. You will be the face of our company, interacting with customers to resolve their queries, address their concerns, and provide them with valuable insights into our products and services.

Responsibilities:
  1. Provide timely and effective responses to customer inquiries.
  2. Offer expert advice on product information, order status, and account issues.
  3. Solve customer complaints using analytical and problem-solving skills.
  4. Manage customer records accurately and keep them up-to-date.
  5. Collaborate with colleagues to ensure seamless service delivery.
  6. Analyze customer interactions and feedback to enhance service quality.

Salary Range: $20.00 - $30.00 per hour

Additional benefits include comprehensive health insurance, generous paid time off, opportunities for professional growth, and a positive work environment.

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