Process Lead

7 days ago


Baltimore, Maryland, United States Stellent IT LLC Full time
Job Title: Lead Process Engineer Job Summary: We are seeking a seasoned Lead Process Engineer to join our team at Stellent IT LLC. As a key member of our organization, you will be responsible for leading process development, troubleshooting, and optimization initiatives. Your expertise in ITIL process management and service catalog management will be instrumental in delivering superior customer experiences and optimizing efficiency and productivity. Key Responsibilities: * Lead process support and serve as a technical resource in complex process development, troubleshooting, and optimization initiatives * Collaborate with cross-functional teams to identify, analyze gaps, and document processes * Lead the adoption, success, and maintenance of processes * Evaluate metrics, identify, and implement improvement strategies * Perform validation activities on existing and new processes Requirements: * 10+ years of experience in process management and ITIL process management * 5-6 years of experience in ITIL process management * 5+ years of lead experience * ITIL V3 or V4 certification * B.S. degree Service Catalog Management Responsibilities: * Identify services that should be included in the service catalog * Document the service offering in terms familiar to the audience * Ensure all stakeholders sign-off on the service offering * Ensure the publication of new service offerings Service Catalog Process Owner Responsibilities: * Sponsor the process by ensuring the catalog manager has adequate access and training to conform to best practices and meet the needs of the organization * Sponsor the communication campaign to promote awareness and acceptance of the catalog management process * Provide the description, mission statement, roadmap, strategy, process objectives, and metrics to measure success and obtain formal approval for the catalog management process and its associated procedures What We Offer: * Opportunity to work with a dynamic team at Stellent IT LLC * Competitive salary and benefits package * Professional growth and development opportunities How to Apply: If you are a motivated and experienced process engineer looking for a new challenge, please submit your application to join our team.
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