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Operations Supervisor for Car Wash Facility

2 months ago

Berwyn, Illinois, United States Wash U Carwash Full time
Role Overview:

The Operations Supervisor plays a crucial role in managing the daily functions of the car wash establishment. This position entails overseeing staff, ensuring efficient workflows, and addressing any operational challenges that may occur.

Customer Engagement:

Providing exceptional customer service is a key responsibility of the Operations Supervisor. This includes addressing customer inquiries, resolving complaints, and ensuring a positive experience for all patrons of the car wash.

Team Leadership:

The Operations Supervisor is involved in the recruitment, hiring, and training of new team members. Responsibilities also include assigning tasks, offering guidance and feedback, conducting performance reviews, and ensuring compliance with company policies.

Inventory Oversight:

Monitoring and managing the inventory of car wash supplies, cleaning products, and other necessary materials is essential. This involves placing orders, maintaining stock levels, and ensuring that all supplies are readily available.

Quality Assurance:

The Operations Supervisor is tasked with upholding the quality standards of the car wash services. This may include performing regular inspections, implementing quality control measures, and addressing any equipment or service-related issues.

Administrative Responsibilities:

Assisting with various administrative tasks such as record-keeping, managing employee schedules, handling cash transactions, and preparing reports on sales, customer feedback, and operational performance is part of the role.

Safety and Compliance:

Ensuring adherence to safety regulations and protocols within the car wash facility is vital. This includes training staff on safety procedures, maintaining a secure working environment, and promptly addressing any safety concerns.

Collaboration with Management:

The Operations Supervisor collaborates closely with the car wash management team to develop and implement strategies aimed at enhancing operational efficiency and achieving business objectives.

Key Skills:

To excel in this role, candidates should possess strong leadership, organizational, and communication skills, enabling them to effectively manage staff and deliver outstanding customer service.

Benefits:
  • Complimentary Car Wash Services
  • Flexible Work Schedule
  • Full-time and Part-time Opportunities (25-40 hours per week)
  • No prior car wash experience required; onsite training provided

Compensation:

Hourly pay ranging from $18.00 to $21.00, plus bonus incentives and commission on monthly wash club sales.

Physical Requirements:

The role requires working outdoors in various weather conditions and a loud environment due to car wash equipment. Physical demands include:
  • Standing - up to 98% of the time
  • Walking - up to 85% of the time
  • Bending - up to 80% of the time
  • Lifting - up to 15-50 lbs. up to 5% of the time
  • Sitting - up to 2% of the time
  • Climbing and Balancing - up to a height of 15ft 10% of the time
  • Effective Communication Skills
  • Full Mobility of Extremities
  • Ability to Stooping, Kneeling, Crouching, or Crawling