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Field Service Professional

1 month ago

Charlotte, North Carolina, United States NCW Full time
Job Description

NCW is seeking a dedicated and skilled Field Service Professional to provide technical support and service to clients in various industrial settings.

  • Install, maintain, and repair Building Automation Service Machines.
  • Debug and program automation equipment.
  • Analyze system performance and make recommendations for improvements or upgrades.
  • Provide technical sales presentations to clients, showcasing product capabilities and benefits.
  • Collaborate with engineering teams to develop tailored solutions for clients.
  • Keep accurate records of service activities and customer interactions.
  • Ensure compliance with safety regulations while working on low-voltage systems.
  • Offer training and support to clients on equipment operation and maintenance procedures.

Requirements

  • Proven experience as an Industrial Mechanic or similar role in a field service capacity.
  • Strong understanding of electrical systems, including low-voltage applications.
  • Ability to analyze complex technical problems and develop effective solutions.
  • Excellent verbal communication skills in English; additional languages are a plus.
  • Willingness to travel up to 80% for on-site service calls.
  • Proficient in using diagnostic tools such as ammeters and voltmeters.