Community Director

2 days ago


Houston, Texas, United States LURIN Management Services LLC Full time
Job Overview:

The Community Director is responsible for the successful day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved and excellent customer service is delivered. The Community Director directly supervises the onsite staff and facilitates the successful management of the property. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Key Responsibilities:
  • Marketing and Leasing: Prepare and implement a marketing plan for the community each month, develop and implement resident retention, marketing, and advertising programs, show and lease apartments, review and complete all leasing applications and documents.
  • Staff Supervision: Prioritize, assign, and monitor daily activities of staff including leasing, marketing, make-ready, maintenance and construction projects.
  • Financial Management: Responsible for maintaining budgeted occupancy levels at approved rental rates, achieve the highest possible Net Operating Income (NOI) through effective cost control and maximizing revenue, prepare and monitor operating budget, and reports on status of property/properties such as variance and occupancy reports.
  • Customer Service: Conduct training, coaching, and disciplinary action, as needed, per standards of the company, complete performance reviews as scheduled, create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among team members.
  • Maintenance and Operations: Supervise management of inventory system in conjunction with maintenance supplies and personnel, responsible for maintaining all data in OneSite and following policies for record keeping and files on-site, supervise maintenance of buildings and grounds, walking property/properties with maintenance team member(s) to inspect for any known life-safety hazard at the site.
  • Recruitment and Development: Recruit, hire, train, coach, mentor, develop and supervise team members and ensures members meet their goals and performance standards.
Qualifications:
  • Bachelor's degree preferred.
  • Certified Apartment Manager (CAM) preferred.
  • Minimum of three to five years prior property management experience.
  • Working knowledge of Onesite or property management software.
Competencies:
  • Positive, motivating, and team-oriented attitude.
  • Ability to thrive in a fast-paced, competitive environment.
  • Ability to work weekends, and overtime when approved.
  • High degree of professionalism and demeanor, with an ability to keep matters confidential.
  • A strong emphasis on customer service in every action on the job and help instill this value in team members.
  • Must be detail-oriented with excellent communication and listening skills.
Benefits:
  • Medical, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy.
  • 401(k) Plan: Competitive company match to help you plan for your future.
  • Paid Time Off (PTO): Enjoy 22 days of PTO annually to recharge and take care of personal matters.
  • Paid Holidays: 14 paid holidays throughout the year to celebrate and relax.
  • Competitive Market Pay: We offer competitive salaries to ensure that your compensation reflects your skills and experience.


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