Client Support Specialist
3 weeks ago
We are seeking a highly skilled Client Support Specialist to join our team at Hawk Ford of St Charles.
The successful candidate will be responsible for providing exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
Responsibilities:
- Respond to customer inquiries via phone, email, and in-person interactions.
- Resolve customer complaints and concerns in a fair and efficient manner.
- Upsell products and services to customers based on their needs and preferences.
- Perform data entry tasks accurately and efficiently to update customer records and maintain databases.
Requirements:
- Fluent in English with excellent verbal and written communication skills.
- Strong customer service skills with the ability to empathize, listen attentively, and provide effective solutions.
- Proficient in data entry and computer navigation, including knowledge of Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced environment.
Estimated Salary: $50,000 - $65,000 per year, depending on experience.
Hawk Ford of St Charles offers a comprehensive benefits package, including medical, dental, vision, life insurance, 401k retirement plan, paid vacation, paid personal days, and employee assistance program.
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