Customer Service Manager
1 week ago
We are seeking a highly skilled and experienced Customer Service Manager to join our Front-end Department team at Kroger. As a key member of our team, you will be responsible for providing exceptional customer service, leading and supervising daily operations, and driving business results.
Key Responsibilities- Customer Service
- Provide outstanding customer service to ensure a positive shopping experience.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Leadership and Supervision
- Lead and supervise a team of Front-end associates to ensure efficient and effective operations.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Business Results
- Manage and control expenses for the Front-end department.
- Develop and implement sales promotions and marketing initiatives to drive business growth.
- Monitor and analyze sales data to identify trends and opportunities for improvement.
- Inventory and Stocking
- Plan, organize, and supervise the inventory process to ensure accurate and efficient stocking.
- Train associates on inventory and stocking procedures.
- Safety and Security
- Ensure a safe and secure shopping environment for customers and associates.
- Comply with all safety and security procedures and protocols.
- Communication and Teamwork
- Communicate effectively with associates, customers, and management to ensure seamless operations.
- Collaborate with associates to achieve business goals and objectives.
- Education and Experience
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 2 years of experience in customer service, retail management, or a related field.
- Skills and Qualifications
- Excellent communication and leadership skills.
- Ability to analyze sales data and identify trends.
- Strong problem-solving and decision-making skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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Customer Service Manager
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Champs-sur-Yonne, Bourgogne-Franche-Comté, United States Kroger Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our Front-end Department team at Kroger. As a key member of our team, you will be responsible for providing exceptional customer service, leading and supervising daily operations, and driving business results.Key ResponsibilitiesCustomer ServiceProvide outstanding...
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