Customer Retention Specialist

3 days ago


Saint Charles, Missouri, United States Evercare Protection Full time
Job Overview:
Critical to customer satisfaction and loyalty, the Customer Retention Specialist fosters strong relationships with clients at risk of leaving our services. This role involves proactive outreach to understand concerns and provide tailored solutions.

Main Responsibilities:
- Engage with customers considering cancellation or dissatisfaction
- Build trust and loyalty through effective communication and problem-solving

Requirements:
- Proven experience in customer service or a related field
- Proficiency in CRM software and customer service tools
- Additional education or certification in customer service advantageous

Estimated Salary: $45,000 - $65,000 per year

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