Customer Service Associate for Retention and Growth

7 days ago


Saint Charles, Missouri, United States Evercare Protection Full time
Job Overview

Evercare Protection seeks a highly skilled Customer Service Retention Associate to play a pivotal role in ensuring customer satisfaction and loyalty. As a key member of our team, you will engage with customers at risk of leaving our services, understand their concerns, and provide solutions tailored to their needs.

Estimated Salary: $17.50 per hour plus bonuses

Responsibilities
  • Proactively reach out to customers who are considering canceling or dissatisfied with our services to address their concerns and provide support.
  • Listen actively to customer feedback, empathize with their situation, and work towards mutually beneficial resolutions.
  • Implement retention strategies and offers based on customer needs and preferences to incentivize them to stay with us.
  • Build strong relationships with customers to foster loyalty and trust in our brand by providing exceptional service and support.
  • Maintain accurate records of customer interactions, feedback, and resolutions, and provide regular reports on retention metrics to management.
  • Collaborate closely with other departments such as sales and product development to address underlying issues contributing to customer dissatisfaction.
Requirements
  • Proven experience in customer service or a related field is essential.
  • Excellent communication skills, both verbal and written, are necessary for effective customer interaction.
  • Strong problem-solving abilities and a solution-oriented mindset are required to address customer concerns and provide effective solutions.
  • A patient and empathetic approach to handling customer issues is crucial for building trust and loyalty.
  • The ability to work independently and as part of a team is necessary for success in this role.
  • Proficiency in CRM software and other customer service tools is advantageous but not required.
Benefits
  • We offer a competitive salary and benefits package, including opportunities for career growth and development.
  • A positive and inclusive work environment that values diversity and promotes teamwork.
  • Equal Employment Opportunity Employer.


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