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Service Department Coordinator

2 months ago

Elizabethtown, Kentucky, United States Swope Automotive Group Full time
About the Role

Swope Automotive Group is seeking a highly skilled and customer-focused individual to join our Service Department as a BDC/Service Coordinator. As a key member of our team, you will play a vital role in ensuring exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Communication: Respond to incoming service calls, answer guest inquiries, and provide timely updates on service appointments.
  • Service Scheduling: Enter service appointments into our system, assist the Parts Department with scheduling appointments, and scan service documents.
  • Guest Follow-up: Conduct daily follow-ups with guests via phone or email to ensure satisfaction and resolve any issues.
  • Appointment Reminders: Send reminders to guests about upcoming appointments to minimize no-shows.
  • Rescheduling: Call and attempt to reschedule missed service appointments to maintain guest satisfaction.
  • Guest Outreach: Invite new and potential customers to our service department, highlighting the benefits of our services.
  • Team Support: Assist the Service Manager and Advisors with tasks as needed to ensure seamless service delivery.
  • Payment Processing: Receive payments from guests and serve as the final point of contact.
Requirements
  • Technical Skills: Proficiency in Microsoft Word, Excel, and internet programs.
  • Communication Skills: Friendly and empathetic communication style, with the ability to explain technical information to guests.
  • Organizational Skills: Strong organizational skills to manage multiple tasks and prioritize guest needs.
  • Problem-solving Skills: Ability to respond to guest questions, concerns, and complaints in a professional and timely manner.
Benefits
  • PTO and Paid Sick Time: Available after 60 days of employment.
  • Health Insurance: Comprehensive health insurance package.
  • Retirement Plan: 401(k) with company match.
  • Life Insurance: Company-paid basic life insurance and AD&D insurance.
  • Disability Insurance: Company-paid short-term and long-term disability insurance.
  • Wellness Programs: Gym membership and pet insurance.