Audit and Guest Service Representative

3 weeks ago


Chicago, Illinois, United States UnitedService Companies Full time
Job Summary:

The Audit and Guest Service Representative is responsible for ensuring the accuracy and efficiency of the hotel's financial transactions, while also providing exceptional service to guests. This role requires strong attention to detail, excellent communication skills, and the ability to work effectively in a team environment.

Main Responsibilities:
  • Audit and reconcile daily cashiers' work to ensure accuracy and fairness
  • Prepare revenue reports by analyzing Point of Sale data
  • Balance revenue and settlement accounts nightly
  • Assist guests with check-in, checkout, and other inquiries
  • Resolve guest issues in a professional and courteous manner

This role offers a competitive salary of $48,000 - $60,000 per year, depending on experience.

Required Skills:
  • High school diploma or equivalent
  • Previous experience in a hospitality or customer service role
  • Strong computer skills, including proficiency in Microsoft Office
  • Excellent communication and problem-solving skills


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