Guest Services Representative

3 days ago


Chicago, Illinois, United States HMG Plus, Inc. Full time

About HMG Plus, Inc.

We are a leading hospitality staffing service focused on specialized training and recruiting. Our success stems from our passion for hospitality, commitment to excellence in service, and the power of people.

Our team believes that the right individuals—carefully chosen, rigorously vetted, properly trained, impeccably presented, and led by a team that's always ready and on-demand—have the ability to transform any hospitality experience.

With over two decades of industry expertise, we're poised to hone the art of change for our new future. We're committed to being 100% ServSafe certified, expertly trained in safety and sanitation, and technologically forward to best fit all evolving needs.

We're not just experts in hospitality staffing; we're also dedicated to hospitality safety. At HMG Plus, Inc., we're here to make your hospitality experience exceptional.

Job Description:
  • Customer Service Representative: Provide superior customer service orientation as part of a cohesive team working with international clients. Enhance brand representation by answering phones, greeting guests, guiding them through the office/conference space, or solving logistical challenges when handling office or meeting reservations.
  • Cultural Awareness: Demonstrate a high degree of cultural awareness and possess the curiosity and ability to adapt to other cultural beliefs and norms.
  • Positive Attitude: Display a positive can-do attitude throughout day-to-day activities in a fast-paced, entrepreneurial, and innovative environment.
  • Driven Individual: Seek a driven individual who thrives on enhancing the experience of our guests, effecting change, and contributing to the firm's overall success.
  • Essential Job Functions:
  • Answer incoming calls and transfer within the Firm and to outside numbers using the SDC system.
  • Assign offices to visiting attorneys and clients, noting details including technology, secretarial assistance, and supply needs.
  • Greet guests and escort them to conference rooms, attorney's offices, or visitor offices.
  • Reserve meeting space using EMS conference booking software, noting details including technology, A/V, catering, supplies, and other support needs.
  • Arrange for catering needs by liaising between foodservice staff and reservation requesters to ensure proper orders, delivery times, and charges.
  • Order cars for attorneys and clients as needed.
  • Add guest names to building security websites to allow entry to the building for external guests.
  • Be the single point of contact for all calls, acting as the information hub of the office, knowing where to transfer callers and what departments can assist with requests.
  • Know the status of each conference room at all times and direct callers and visitors accordingly.

Qualifications & Requirements:

  • Bachelor's Degree preferred.
  • Minimum of three years' prior experience in high-pitched customer service environments required.
  • Proficiency in Microsoft Outlook, Word, Excel, EMS Conference Room Booking, and SDC phone systems.

Estimated Salary: $55,000 - $65,000 per annum, depending on location and experience.



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