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Enterprise Service Desk Specialist

2 months ago

Suffolk, Virginia, United States AERMOR Full time

AERMOR is seeking highly skilled Enterprise Service Desk Specialists to join our team. As a key member of our IT operations, you will be responsible for providing top-notch technical support to our users, troubleshooting complex issues, and managing service requests.

Key Responsibilities:

  • Provide Tier 1 technical expertise in enterprise systems, ensuring seamless user experience.
  • Offer help desk support for IT hardware and software systems, as well as applications.
  • Accurately record and track calls using help desk software, ensuring efficient issue resolution.

Qualifying Requirements:

  • Must possess a current, active Secret Level Security Clearance issued by the U.S. Government.

Certification/Education Requirements:

  • Bachelor's degree and/or one year of relevant experience in IT or a related field.