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Service Incident Coordinator

2 months ago

Las Vegas, New Mexico, United States Reqroute, Inc Full time

We are currently seeking a qualified Incident Manager to join our team at Reqroute, Inc.

Position Overview:

The Incident Manager will play a pivotal role in overseeing incident management processes and ensuring effective resolution of technical issues.

Key Responsibilities:

  • Provide comprehensive support for incident management activities.
  • Collaborate with teams to prioritize, plan, and manage the execution of backlogs.
  • Conduct risk analysis and implement mitigation strategies to achieve project milestones.
  • Administer Azure services within the enterprise data hub platform.
  • Act as the primary contact for infrastructure triages and various technical challenges.

Job Summary:

  • We are looking for a highly experienced Technical Lead with a strong background in Azure Administration, Incident Management, and Agile methodologies.
  • The ideal candidate will have significant experience in leading technical projects, ensuring integration, and fostering innovation.
  • With a robust background, the candidate will contribute to shaping our technology landscape and delivering effective solutions.

Roles & Responsibilities:

  • Lead the design and implementation of Azure-based solutions aligned with business goals.
  • Oversee the administration and upkeep of Azure environments, ensuring optimal performance and security.
  • Provide expertise in incident management, promptly resolving issues to minimize operational impact.
  • Implement Agile practices to enhance project delivery and team collaboration.
  • Work with cross-functional teams to ensure smooth integration of technology solutions.
  • Drive innovation by identifying and applying new technologies and best practices.
  • Ensure compliance with industry standards and regulations.
  • Develop and maintain technical documentation, including architecture diagrams and operational procedures.
  • Mentor junior team members, promoting a culture of continuous learning.
  • Conduct performance reviews and provide constructive feedback.
  • Coordinate with stakeholders to gather requirements and translate them into technical specifications.
  • Monitor project progress, ensuring timely delivery and adherence to budget constraints.
  • Facilitate communication between technical and non-technical stakeholders for alignment.

Qualifications:

  • Extensive experience in Azure Administration, demonstrating a deep understanding of cloud technologies.
  • Strong incident management skills with a proven track record of resolving complex issues.
  • Proficiency in Agile methodologies, with experience leading Agile teams.
  • Solid background in the Cruise domain, understanding its unique challenges.
  • Excellent problem-solving abilities focused on delivering high-quality solutions.