Customer Service Representative

3 weeks ago


Plain City, Ohio, United States The UPS Store Upper Darby # Full time

The UPS Store Upper Darby # is seeking a highly skilled Customer Service Representative to deliver exceptional customer experiences. As a key member of our team, you will be responsible for receiving and processing packages for courier shipment, operating various equipment, and providing accurate information on our products and services.

Key responsibilities include:

  • Delivering outstanding customer service to walk-in customers and telephone inquiries
  • Practicing good listening skills with customers, team members, and leadership
  • Taking ownership of customer shipping needs and offering viable solutions
  • Learning all product and service offerings, alternative solutions, and industry trends
  • Operating equipment, software, and devices in an expert fashion and teaching others
  • Maintaining a clean, organized, and safe working environment

Requirements include:

  • High school diploma or GED
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

The ideal candidate will have previous retail sales experience and a friendly, genuinely helpful demeanor. If not already a notary, the individual will need to complete online training to become one, with all costs covered by the company.



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