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Executive Director of Operations

2 months ago

Round Rock, Texas, United States Whitewatercw Full time
About the Role

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Whitewater Express. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.

Key Responsibilities
  • Leadership and Staff Development: Foster a culture of excellence and provide guidance and support to team members to help them achieve their full potential.
  • Customer Service: Ensure that every customer interaction is positive and memorable, and that our customers receive the highest level of service and support.
  • Operational Efficiency: Analyze and improve business processes to increase productivity, reduce costs, and enhance overall efficiency.
  • Business Development: Identify new business opportunities and develop strategies to drive growth and revenue.
  • Team Management: Recruit, train, and develop a high-performing team of customer-facing staff and support staff.
Requirements
  • Leadership Experience: Proven track record of leadership and staff development in a fast-paced, customer-facing environment.
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
  • Operational Skills: Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Business Development Skills: Ability to identify new business opportunities and develop strategies to drive growth and revenue.
  • Team Management Skills: Proven ability to recruit, train, and develop a high-performing team of customer-facing staff and support staff.
What We Offer
  • Competitive Salary: A competitive salary and bonus structure, with opportunities for career advancement.
  • Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan.
  • Professional Development: Opportunities for professional development and training, to help you achieve your career goals.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.