Customer Support Specialist

6 days ago


Troy, Ohio, United States ITW Full time

**About ITW Food Equipment Group**

At ITW Food Equipment Group, we're passionate about people and food. Our company has been dedicated to supporting those who create great food for over a century. We believe in empowering professionals with quality equipment that delivers consistent results.

We're seeking an experienced Candidate to perform inside sales support for internal and external customers. This role involves receiving, processing, and resolving incoming orders and inquiries from our field sales representatives and end-users of our products.

The ideal candidate will have direct contact with various levels of responsibility, including owners and executives of major businesses. The position requires professionalism, courtesy, and tact when interacting with customers.

This is not a remote role. Key responsibilities include:

  • Team-oriented individual capable of effectively interacting with coworkers, customers, sales, and product lines.
  • Proactive decision maker able to work in an empowered environment.
  • Excellent follow-up skills and attention to detail.
  • Project management.
  • Handling wide and varied inquiries from customer calls and emails.

The successful candidate should possess the knowledge and skills necessary to resolve complex situations covering all aspects of the business. They should also be able to implement recommendations and decisions regarding these matters.

This role requires a highly organized individual capable of multitasking in a fast-paced customer service environment. Self-starter capable of independent work and attention to detail focusing on accuracy.

Salary: $45,000 - $65,000 per year, based on location and experience.



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