Rental Car Customer Experience Specialist

4 weeks ago


Santa Barbara, California, United States The Hertz Corporation Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Associate at The Hertz Corporation.

Key Responsibilities
  • Consult with customers to understand their rental needs and provide personalized service to ensure a positive experience.
  • Maximize revenue opportunities by actively offering products and services, such as additional insurance coverage, fuel options, and accessories.
  • Overcome customer objections and concerns in a professional and courteous manner.
  • Ensure that customers receive exceptional customer service, sales support, and retail expertise.
  • Stay up-to-date on company policies, procedures, and product knowledge to provide accurate information to customers.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of sales and customer service principles and practices.
  • Ability to work a flexible schedule, including evenings and weekends.


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