Fraud Customer Service Representative
3 weeks ago
Conduent is seeking a highly skilled Fraud Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for resolving multi-product fraud-related client requests in a fast-paced environment.
Key Responsibilities:
- Answer inbound calls from customers/clients with questions concerning and/or related to their account.
- Respond and identify client needs and recommend solutions when fraud has been identified.
- Analyze and identify potential fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting.
- Process disputes and fraud claims in accordance with client policies and guidelines.
- Escalate items requiring risk review, exception handling, or further analysis through appropriate channels.
- Explain complicated topics in a clear and concise manner.
- Provide a high level of professional and courteous service using empathy when needed.
- Log cases in database detailing actions taken on accounts and conversations with customers.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
What You'll Get:
- Full-time employment with a competitive hourly rate of $16.75.
- A comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) matching.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
Requirements:
- High school diploma or equivalent required.
- 1+ years of customer/client service experience, including experience handling difficult client situations.
- Ability to work in a structured environment for the duration of your allotted, full-time schedule.
- Successful completion of Conduent's 3-to-6-week new hire paid training program.
Preferred Qualifications:
- 1+ years of experience in the banking/financial industry.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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