Fraud Customer Service Representative

3 weeks ago


Converse, Texas, United States Conduent State & Local Solutions, Inc Full time
Fraud Customer Service Representative

Conduent is seeking a highly skilled Fraud Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for resolving multi-product fraud-related client requests in a fast-paced environment.

Key Responsibilities:

  • Answer inbound calls from customers/clients with questions concerning and/or related to their account.
  • Respond and identify client needs and recommend solutions when fraud has been identified.
  • Analyze and identify potential fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting.
  • Process disputes and fraud claims in accordance with client policies and guidelines.
  • Escalate items requiring risk review, exception handling, or further analysis through appropriate channels.
  • Explain complicated topics in a clear and concise manner.
  • Provide a high level of professional and courteous service using empathy when needed.
  • Log cases in database detailing actions taken on accounts and conversations with customers.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.

What You'll Get:

  • Full-time employment with a competitive hourly rate of $16.75.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) matching.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Requirements:

  • High school diploma or equivalent required.
  • 1+ years of customer/client service experience, including experience handling difficult client situations.
  • Ability to work in a structured environment for the duration of your allotted, full-time schedule.
  • Successful completion of Conduent's 3-to-6-week new hire paid training program.

Preferred Qualifications:

  • 1+ years of experience in the banking/financial industry.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.



  • Converse, Texas, United States Conduent State & Local Solutions Inc Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Conduent State & Local Solutions Inc. As a Customer Service Representative, you will be the first point of contact for our clients' customers, providing exceptional service and support to resolve their...


  • Converse, Texas, United States Lars Nielsen - State Farm Agent Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and promoting our insurance and financial services...


  • Converse, Texas, United States State Farm Insurance Full time

    Job SummaryAs a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include assisting customers with inquiries, complaints, and policy changes, as well as providing accurate and timely information regarding insurance products and services. You...


  • Converse, Texas, United States Taymax Group Full time

    Member Services RepresentativeAt Taymax Group, we're committed to providing a welcoming and inclusive environment for our members. As a Member Services Representative, you'll play a vital role in creating a positive experience for our guests and members.Key Responsibilities:Provide exceptional customer service to members, prospective members, and...


  • Converse, Texas, United States Lars Nielsen - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Lars Nielsen - State Farm Agent.Key ResponsibilitiesEstablish and maintain strong relationships with customers to understand their insurance needs and provide personalized solutions.Use a customer-centric approach to...


  • Converse, Texas, United States Taymax Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This role is responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests.Key Responsibilities:Greet members, prospective members, and guests, providing a superior level of customer...


  • Converse, Texas, United States Circle K Full time

    Customer Service Representative Role at Circle KAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. Your duties will include operating a cash register, performing multi-function operations of fuel consoles and lottery machines,...


  • Converse, Texas, United States Lars Nielsen - State Farm Agent Full time

    Job Title: Receptionist - State Farm Agent Team MemberWe are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused, needs-based review...

  • Customer Service Lead

    3 weeks ago


    Converse, Texas, United States Circle K Stores, Inc. Full time

    Store Information: Store 2704068 is located at 8002 FM 78, Converse, Texas 78244. We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our customers. If you have a passion for delivering exceptional customer experiences and...


  • Converse, Texas, United States Family Dollar Full time

    Customer Service RepresentativeAt Family Dollar, we're committed to providing exceptional service to our customers. As a Customer Service Representative, you will play a key role in ensuring that our customers receive the best possible experience.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries and resolving issues...


  • Converse, Texas, United States 1-800-Plumber + Air of East San Antonio Full time

    Job DescriptionWe are seeking a motivated individual to perform office duties for 1-800-Plumber + Air of East San Antonio. This role will involve answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position.Key Responsibilities:Answer calls and provide...


  • Converse, Texas, United States Circle K Full time

    Circle K Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide prompt and courteous...


  • Converse, Texas, United States Family Dollar Full time

    Customer Service Representative at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.Key Responsibilities:Provide assistance to customers with selection of merchandise and answer questions regarding the store and products.Complete cash...


  • Converse, Texas, United States State Farm Insurance Full time

    Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. Your primary goal will be to ensure that customers receive accurate and efficient service, while also promoting and cross-selling...


  • Converse, Texas, United States Wal-Mart Stores , Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier & Front End Services Representative. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide exceptional...


  • Converse, Texas, United States Lars Nielsen - State Farm Agent Full time

    Job Title: Insurance Sales RepresentativeWe are seeking a highly motivated and customer-focused Insurance Sales Representative to join our team at Lars Nielsen - State Farm Agent. As an Insurance Sales Representative, you will be responsible for developing and maintaining customer relationships, identifying customer needs, and marketing appropriate insurance...


  • Converse, Texas, United States Taymax Group Full time

    Job Title: Fitness Center RepresentativeWe are seeking a highly motivated and customer-focused Fitness Center Representative to join our team at Taymax Group. As a Fitness Center Representative, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and welcoming experience at our fitness center.Key...


  • Converse, Texas, United States Lars Nielsen - State Farm Agent Full time

    Job Title: Insurance Sales RepresentativeWe are seeking a highly motivated and customer-focused Insurance Sales Representative to join our team at Lars Nielsen - State Farm Agent. As an Insurance Sales Representative, you will be responsible for establishing customer relationships, following up with customers, and educating them about insurance...


  • Converse, Texas, United States Lars Nielsen - State Farm Agent Full time

    Job Title: Insurance Sales RepresentativeWe are seeking a highly motivated and customer-focused Insurance Sales Representative to join our team at Lars Nielsen - State Farm Agent. As an Insurance Sales Representative, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused, needs-based review...


  • Converse, Texas, United States Lars Nielsen - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with excellent communication skills? Do you enjoy working with people and building relationships? If so, this role may be the perfect fit for you.Key ResponsibilitiesEstablish and maintain strong customer relationships through regular follow-ups and needs-based reviews.Use a customer-centric approach to...