Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Conduent State & Local Solutions Inc. As a Customer Service Representative, you will be the first point of contact for our clients' customers, providing exceptional service and support to resolve their account-related inquiries and issues.
Key Responsibilities:- Answer inbound calls from customers with questions and concerns related to their accounts.
- Respond to customer inquiries using information learned during training and resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure complete and accurate resolution.
- Acknowledge and resolve customer complaints and difficult situations.
- Process required transactions via web-based applications.
- Submit research requests in a concise and accurate manner.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Full-time employment with a competitive hourly rate of $15.00 starting on day one.
- A comprehensive benefits package, including medical, dental, vision, life insurance, and 401K.
- Paid training and career growth opportunities.
- A great work environment with a team-oriented culture.
- High school diploma or equivalent required.
- At least six months of experience in call center, customer service, or dispatcher experience.
- Customer service experience and working knowledge of computer and Windows personal computer applications.
- Ability to pass a criminal background check, credit check, and security fingerprint.
We are an equal opportunity employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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