Software Documentation Specialist

4 days ago


Stamford, Connecticut, United States Symplast LLC Full time
Job Overview

Symplast LLC, a leading Mobile Practice Management software for Aesthetic and Medspa practices, is seeking a skilled Technical Writer to join their team.

The estimated salary for this role is around $80,000 - $110,000 per year, depending on experience and location.

About the Role:

This Technical Writer position involves working closely with the product development team to create high-quality user guides, integration guides, API specifications, and other technical documentation. The ideal candidate will have excellent writing skills, be able to take complex technical concepts and translate them into user-friendly material, and have experience working with software development teams.

Responsibilities:

  • Collaborate with product teams to understand upcoming features and releases to capture the value
  • Develop learning content for products in multiple formats, such as text, video, and simulation, to meet the needs and learning styles of end users
  • Research and translate technical information into manuals and/or web-based documents for nontechnical and technical users
  • Determine the clearest and most logical way to present information for greatest reader comprehension
  • Review, edit, and update existing content to keep it aligned with evolving product functionality
  • Gather metrics and customer feedback data about your content, and update and innovate within your content to satisfy customer needs and increase content accuracy

Required Skills and Qualifications:

  • BA/BS required or 3 years of relevant industry experience
  • Experience designing, planning, and delivering content projects
  • Understand software documentation workflow and how to categorize content from each feature into an intuitive structure
  • Experience working on or closely with software development teams
  • Excellent Writing Skills
  • Experience using learning content creation tools, office productivity suite, wiki, online learning tools, or comparable software products
  • Dynamic professional with experience in one or more of the following areas: technical writing, instructional design, adult-learning or content design and development
  • Must be legally authorized to work in country of employment without sponsorship for employment visa status


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