Patient Engagement Team Lead
4 days ago
A highly competitive salary of $80,000 - $120,000 per year, depending on experience, is offered for this key leadership role at MAXhealth. As a Patient Engagement Team Lead, you will be responsible for overseeing the daily operations and performance of an inside patient engagement team supporting the growth of our primary care clinics.
About MAXhealth
MAXhealth is a rapidly growing medical practice with clinics spread across central and southern Florida. We offer convenient appointments, including telehealth and urgent care, making it easy for patients to access a complete range of patient-centered services.
Daily Responsibilities
- Manage the onboarding, education, and integration of new team members.
- Lead, mentor, and develop a team of call center sales representatives to meet and exceed sales targets.
- Conduct regular training sessions to enhance product knowledge and improve sales techniques.
- Complete onboarding and offboarding of senior patients
- Populate and communicate internal patient and provider reviews with corresponding action items to achieve a positive patient experience and member retention.
- Identify and manage product alignment opportunities (i.e.: Age-In, Medicare Unaligned, CSNP, DSNP, and PPO Unaligned) to maximize healthcare benefits.
- Conduct and manage proactive outreach to engage patients across all clinics (i.e.: welcome and post-visit calls, event invites, review SDOH and connect with internal/community resources, membership outreach for termed providers, appointment initiatives, etc.).
- Monitor daily activities and performance of the sales team, ensuring adherence to company policies and standards.
- Manage call center metrics, including call volume, sales targets, and customer satisfaction rates.
- Collaborate with senior management to develop and execute effective growth strategies.
- Streamline patient communication strategies and workflows across the organization.
- Analyze sales data to identify trends, areas for improvement, and potential sales opportunities.
- Support organizational technology deployment initiatives and advancements.
- Effectively communicate with and support internal departments, through meetings in-person and remote
- Develop and foster a positive work environment and culture.
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