Enterprise Client Advocate
1 week ago
Enterprise Client Advocate
About the Role:This high-profile position involves working closely with key customers to ensure their success and satisfaction with our platform.
You will be responsible for understanding customer requirements, implementing new solutions, conducting training, driving adoption and retention, and ensuring ongoing satisfaction.
Collaborating with stakeholders across Navan, including Sales, Support, Marketing, Product, Engineering, and Finance teams is essential.
Key Responsibilities:- Lead post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Develop trusted advisor relationships with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with Account Executive counterparts to develop joint success plans for customers
- Conduct regular check-in calls and Quarterly & Strategic Business Reviews to drive customer satisfaction, adoption, retention, and reduce churn
- Maintain deep understanding of our product and communicate its most relevant features/functionality to customers
- 5+ years of experience in Enterprise Client Advocacy
- 3+ years of experience in Travel industry or travel related company experience
- Excellent project management and organizational skills in a high-pressure environment, working with high-value customers
$120,000-$165,000 USD per annum
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