Billing and Customer Support Specialist

5 days ago


Lansing, Michigan, United States Auto-Owners Insurance Full time

An exciting opportunity awaits at Auto-Owners Insurance, where we strive to create financial security for our clients. As a Customer Service Representative - Billing professional, you will play a vital role in helping individuals and businesses navigate complex insurance processes.

Key Responsibilities

The ideal candidate will possess strong communication skills, be able to prioritize tasks effectively, and maintain confidentiality when handling sensitive information. Key responsibilities include:

  • Reviewing and responding to customer inquiries in a timely and accurate manner.
  • Making computer inquiries and entries related to customer accounts.
  • Communicating with customers and associates to resolve issues and provide solutions.
  • Collecting and documenting customer information to ensure seamless service delivery.
  • Prioritizing tasks to meet deadlines and maintain productivity.
  • Collaborating with agents to assist with basic tasks and provide exceptional customer service.

As a valued member of our team, you will receive comprehensive training, ongoing support, and opportunities for professional growth.



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