Loan Servicing Associate

4 weeks ago


Lake Charles, Louisiana, United States First Federal Bank Full time
Job Summary

First Federal Bank of Louisiana is seeking a highly skilled Loan Servicing Associate to join our Loan Servicing Department. As a key member of our team, you will be responsible for performing a wide range of duties related to loan accounts, including corrections and monitoring. You will also have the opportunity to cross-train for other job functions within the department and assist in daily adjustments on accounts.

Key Responsibilities
  • Utilize technology and software packages to manage loan accounts and perform various transactions.
  • Assist customers with credit card questions and online access, as well as assist Loan Servicing Coordinators with credit card duties.
  • Review, monitor, and maintain various reports to ensure accurate and timely information.
  • Perform a variety of loan transactions, including payments, payoffs, and escrow transactions.
  • Balance transaction tickets and GL entries to system totals.
  • Scan and index all processed documentation.
  • Ensure effective insurance coverage and timely placement of lender-placed insurance.
  • Monitor and track regulatory compliance related to flood insurance.
  • Initiate, maintain, and monitor automatic loan payments through the core system.
  • Request renewals from agents and borrowers to ensure continuous coverage.
  • Quote loan payoffs and pay downs, prepare and process loan payoffs, and release necessary documents.
  • Monitor and track escrow processing, including disbursements, analysis, and PMI tracking.
Requirements
  • High school diploma or general education degree (GED).
  • At least six months of related experience in banking and/or training in office skills.
  • Lending experience is preferred but not required.


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