Case Manager

5 days ago

Redlands, California, United States The Salvation Army USA Western Territory Full time
Job Summary

The Salvation Army USA Western Territory is seeking a skilled Case Manager to join our team in San Bernardino. As a Case Manager, you will play a vital role in supporting individuals and families experiencing homelessness, providing them with the necessary resources and guidance to achieve stability and independence.

Key Responsibilities
  • Screen and update lists of individuals seeking services, providing necessary referrals and support.
  • Case manage clients and families, completing screenings, intakes, assessments, and individualized case plans.
  • Maintain accurate and up-to-date resident information in software systems and case records.
  • Provide financial management and budget planning support, including processing client savings and room fees.
  • Conduct regular room checks and ensure a safe and healthy living environment.
  • Assist residents with access to benefits, programs, and resources, including mainstream services provided within San Bernardino County.
  • Coordinate and maintain good communication with local community partners and service providers.
  • Attend case conferences and participate in team meetings to discuss resident progress, new admissions, referrals, and discharges.
  • Complete data entry in information management systems and maintain an up-to-date inventory of housing, employment, and resource opportunities.
  • Provide referrals to residents for community-based services that aid in their stability.
  • Cross-train with other Case Management staff to provide necessary support and knowledge in their absence.
  • Attend meetings, appointments, and other engagements related to resident case plan resolution.
  • Perform standard screenings for substance use or harmful behaviors and make necessary reports regarding welfare or safety.
  • Complete files and documents for client case files, reviewing case load files for completeness and adherence to standard procedures.
  • Process receipts for expenditures in a timely manner and maintain accurate records of documentation.
  • Provide transportation to residents when necessary, maintaining confidentiality and social service code of ethics.
Requirements
  • Associate degree with major study in social work, human services, or related field, or two years of experience working with similar populations.
  • HMIS software or other information management system experience preferred.
  • Working knowledge of mental health, substance abuse, and dual diagnosis treatment philosophies and modalities.
  • Experience working with families, particularly those who have experienced trauma.
  • A minimum of one year of Case Management experience required.
  • Ability to drive and maintain a valid Class C California Driver's License, pass a TSA Driving Test, and maintain a clean MVR.
  • Must be able to satisfactorily pass a background check and DOJ Live Scan.
  • Current CPR Certificate and First Aid Certificate preferred.
Skills and Abilities
  • Knowledge of or experience with mainstream benefits and services provided within San Bernardino County.
  • Experience working with individuals who are experiencing homelessness, justice-involved, and living with behavioral health diagnoses.
  • Excellent problem-solving skills.
  • Ability to work collaboratively with others on a team.
  • Uses good time management skills and resources to balance responsibilities.
  • Experience operating general office equipment, including computers, and familiarity with Microsoft Office programs.
  • Ability to email, fax, operate copy/print/scan machines.
  • Willing and able to maintain confidential information in accordance with The Salvation Army and industry standards.
  • Ability to work harmoniously and professionally with Officers, supervisors, coworkers, residents, and the public.
  • High ethics and integrity as per Social Service Code of ethics.

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