Retail Fulfillment Specialist

1 week ago


Marina del Rey, California, United States Dr. Squatch Full time
About the Role

We are seeking a highly skilled Retail Fulfillment Specialist to join our team at Dr. Squatch. As a key member of our logistics team, you will be responsible for coordinating inventory and order management, freight and logistics oversight, and ERP management.

Key Responsibilities
  • Coordinate inventory and order management: Oversee the allocation and management of inventory across multiple domestic and international 3PL facilities, ensuring precise and timely fulfillment.
  • Freight and logistics oversight: Collaborate with customers, freight groups, and Transportation Management Systems (TMS) to streamline the collection and organization of freight shipments from various 3PLs, ensuring efficiency and on-time delivery.
  • ERP management: Maintain and update the NetSuite system with the latest order information, ensuring accuracy and real-time visibility of fulfillment records.
  • Freight quote management: Request and evaluate freight quotes as needed from various logistics partners to optimize cost and service level agreements.
  • International order management: Coordinate the transportation of international orders across air, land, and sea modes, utilizing freight forwarders to ensure timely delivery.
  • Shipment documentation: Prepare, review, and manage all related shipping documentation for 3PL warehouses and manufacturing facilities, ensuring compliance with regulatory and customer requirements.
  • Domestic transportation coordination: Arrange domestic shipments from assembly sites to customers, either directly through the internal transportation team or via 3PL freight brokers, ensuring timely and accurate delivery.
  • Production collaboration: Work closely with Kitting & Assembly facilities to stay aligned with production schedules and ensure timely updates on manufacturing progress.
  • Customer compliance management: Review and implement customer-specific compliance requirements, including EDI, labeling, shipping, and delivery protocols, ensuring all standards are met.
About You
  • Experience: 4+ years in retail/wholesale fulfillment, with a strong emphasis on accuracy and timeliness. Proven expertise in working with ERP systems, with NetSuite experience preferred.
  • Logistics expertise: Minimum of 2+ years working with 3PL providers, with well-established knowledge of freight carrier services, processes, and best practices.
  • Communication and organization: Demonstrates excellent written and verbal communication skills, with a meticulous approach to detail and organization.
  • Adaptability: Quick learner and self-starter, able to excel in a dynamic, fast-paced startup environment with a strong commitment to meeting deadlines and maintaining high accuracy.
  • Industry knowledge: Passion for health, wellness, and personal care industries, with previous experience in consumer products highly desirable.
  • Problem-solving and ownership: Demonstrates strong problem-solving skills, thrives in situations requiring resourcefulness, and shows a high level of ownership and accountability in driving results.


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