Financial Services Specialist

5 days ago


Bellingham, Washington, United States Industrial Credit Union Full time
Unlock Your Potential with Industrial Credit Union as a Financial Services Specialist

We're looking for a dedicated professional to join our team and provide top-notch customer service to our members. As a Financial Services Specialist, you will be responsible for handling inbound customer service calls, resolving issues, and providing guidance on financial products and services.

Your Key Responsibilities will include:
- Responding to member inquiries and concerns in a timely and efficient manner
- Resolving complex issues, escalating when necessary, and following up to ensure satisfaction
- Collaborating with internal teams to deliver comprehensive support to members

Requirements:
- High school diploma or equivalent required
- Previous experience in customer service, preferably in a phone-based environment

The ideal candidate will possess strong communication and problem-solving skills, a passion for delivering exceptional customer experiences, and a commitment to excellence. Our benefits package includes a competitive salary range $19-$23 per hour, medical, dental, and vision insurance, generous paid time off, remote-work options, and more.

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