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Retail Banking Associate

2 months ago

Charlotte, North Carolina, United States Fifth Third Full time
About the Role

Fifth Third Bank is seeking a highly motivated and customer-focused individual to join our team as a Retail Banking Associate. As a key member of our Financial Center team, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Engagement: Build strong relationships with customers, understand their financial needs, and provide personalized solutions to meet their goals.
  • Product Knowledge: Develop in-depth knowledge of our retail consumer and small business products and services, and effectively communicate their value to customers.
  • Sales and Cross-Selling: Utilize consultative sales techniques to identify and meet customer needs, and cross-sell relevant products and services to drive revenue growth.
  • Operational Excellence: Process transactions accurately and efficiently, and maintain a high level of customer satisfaction through effective issue resolution.
  • Team Collaboration: Work closely with colleagues to achieve business objectives, share best practices, and provide support to ensure seamless customer experiences.
Requirements
  • Education: College degree or equivalent work experience.
  • Experience: Previous experience in the financial industry, preferably in a retail banking or customer-facing role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong analytical and problem-solving skills.
  • Certifications: S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required.
What We Offer
  • Competitive Compensation: Competitive salary and bonus structure.
  • Opportunities for Growth: Career advancement opportunities within the company.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.