Reservations Sales Agent

1 week ago


West Palm Beach Florida, United States Amrit Ocean Resort & Residences Full time
Job Description

The Reservations Sales Agent is a key member of the Amrit Ocean Resort & Residences team, responsible for handling reservations, inquiries, and cancellations in a professional and courteous manner. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:
  • Answer all incoming calls promptly and efficiently, providing accurate information about hotel services and facilities.
  • Book room reservations while maximizing room revenue and average rate, using standard rate quoting scenarios.
  • Enter reservations into the computer according to standard operating procedures.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Maintain availability calendars and communicate relevant information to operations staff.
  • Handle all special reservations, including V.I.P. reservations, packages, and discounts.
  • Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
  • Attend and contribute to revenue maximization discussions and opportunities.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Guest Services Manager of sold-out nights, group status, and potential problem situations.
  • Process travel agent checks, if required at property.
  • Be able to perform all duties of Guest Services Agent and assist at the front desk as needed.
Qualifications:
  • High School diploma or equivalent required.
  • Experience in a hotel or related field preferred.
  • College coursework in a related field helpful.


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