Technical Account Liaison

1 week ago


Alpharetta, United States RELX Full time

**About Us**
LexisNexis Risk Solutions is the leading provider of integrated physical and digital risk mitigation solutions. Our Business Services vertical offers a range of innovative solutions to help businesses drive higher revenue growth, maximize operational efficiencies, and improve customer experience.

**The Role**
We are seeking a highly skilled Support Engineer to join our Customer Support organization. As part of a 24x7 global support team, you will be responsible for addressing customer inquiries via phone/email about the LexisNexis Risk ThreatMetrix Service.

**Responsibilities**
Key responsibilities include providing guidance and validation of software solutions, testing and troubleshooting customer integrations, and following prescribed software workflow and processes when addressing customer questions. You will also be responsible for discerning when software/technical issues should be escalated and responding to customer's initial questions on our software products.

**Requirements**
Minimum of 5 years previous Customer Support (pre/post sales) experience and proven track record. Excellent customer-facing skills, basic understanding of cross-platform programming languages, and detailed working knowledge of HTML and at least two of the following technologies: PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript or ASP.Net. Excellent analysis, troubleshooting, and debugging skills, particularly with web workflow and websites.

**Why Join Us**
At LexisNexis Risk Solutions, we value diversity and inclusion. We are committed to creating an inclusive workplace culture that allows our employees to bring their unique perspectives and experiences to the table. We offer a range of benefits and opportunities for professional development, and we are an equal opportunity employer.

**Learn More**
For more information about the LexisNexis Risk team and how we work, please visit our website.



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