Client Support Specialist
2 weeks ago
At Ubiquity, we embody the principles of intellect, empathy, and determination. Intellect signifies our commitment to leveraging our collective expertise to enhance our services, our clients, and our initiatives. Empathy reflects our dedication to being considerate with our time, our teamwork, and our interactions. Lastly, Determination represents our resilience, persistence, and a proven history of achieving and surpassing objectives—every individual, in every capacity, for our organization and our clients.
Does this resonate with you? Your future shines brightly at Ubiquity.
Your Responsibilities:
Key Duties and Expectations
The Customer Care Associate engages with clients regarding the arrangement of new bookings and resolving issues with existing reservations. The effectiveness of this role is measured by both the quality and volume of interactions.
- Overseeing a client support line with minimal oversight.
- Addressing client grievances and offering suitable solutions and/or alternatives; following up to ensure resolution as necessary.
- Adhering to AMLOG Health communication protocols, guidelines, and policies.
- Actively integrating client feedback into actionable recommendations for platform enhancements for leadership consideration.
- Assisting in the execution, training, and client support initiatives; and
- Facilitating marketing, partnership, operations, or other activities as required.
- The Customer Care Associate will undertake tasks from various roles when staffing levels are low outside of peak periods when specialists are unavailable; during overnight, weekends, and holidays.
- Provides ongoing phone support.
- Confirms member appointment dates and times.
- Informs callers of driver estimated arrival times.
- Activates will-call pickups.
- 1+ year of experience in Customer Service is advantageous.
- Experience in a Call Center is preferred.
- Ability to manage a high volume of inbound calls.
- Capability to make a significant number of outbound calls.
- Willingness to work any day and any shift; including holidays and weekends.
Recognized as the leading CX provider for innovators and disruptors across sectors such as financial services, healthcare, and e-commerce, Ubiquity was established on the premise that our clients and their customers deserve superior service. With headquarters in New York City and operational sites across Europe, Asia, and the Americas, Ubiquity delivers multilingual, comprehensive solutions for customer experience management, back-office/risk operations, and business transformation.
Come as you are, because you matter at Ubiquity.
We are dedicated to fostering an inclusive employee experience for everyone. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that our organization thrives when every individual can share their ideas and feels empowered to be their authentic self.
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