Retail Store Team Lead

12 hours ago


Hartford, Connecticut, United States T.J. Maxx Full time
Customer Experience Lead

As a key member of the T.J. Maxx team, you will be responsible for promoting an exceptional customer experience. This includes overseeing a team of associates at the front of the store, training and coaching them on personalizing the customer experience, and addressing customer concerns promptly. You will also be responsible for mentoring associates on front-end principles and promoting loyalty programs. If you have a passion for delivering outstanding customer service and leading a team, this could be the perfect opportunity for you.

Key Responsibilities:
  • Oversee a team of associates at the front of the store
  • Train and coach associates on personalizing the customer experience
  • Address customer concerns and issues promptly
  • Mentor associates on front-end principles
  • Promote loyalty programs


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