Customer Service Representative

2 weeks ago

Arlington, Texas, United States The University of Texas at Arlington Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative - Student Accounts. In this role, you will provide exceptional support to students, parents, and campus partners, addressing a wide range of inquiries and concerns related to financial aid, admissions, registration, student accounts, and registrar services.

Key Responsibilities
  • Answer incoming calls and provide accurate, clear, and concise information to students, parents, and campus partners.
  • Utilize tools, guides, and resources to perform job duties and adhere to department and university policies and procedures.
  • Effectively manage call time during peak and low volume times, analyzing accounts and providing guidance on account balances, explanation of charges, refunds, processed payments, and verification of financial aid, third-party payments, and/or tuition waivers.
  • Communicate professionally with management via email or teams regarding past due balances, enrollment holds with account balances, payment plans, and other relevant information.
  • Perform other duties as assigned.
Requirements
  • High school diploma with three years of customer service experience or equivalent experience.
  • Ability to type and talk simultaneously.
  • Basic experience with various MS Office software products, such as Outlook, Word, and Excel.
Preferred Qualifications
  • Two years of general office or administrative experience.
  • Higher education and/or contact center experience.
  • Bi-lingual (Spanish and English).
  • Experience/knowledge working with an integrated student information system, such as PeopleSoft, or ability to learn within six months of hire.
About The University of Texas at Arlington

The University of Texas at Arlington is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. We are committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of over 40,000 students, UTA is the second-largest in the University of Texas System. We are proud to offer a comprehensive benefits package to all our employees, including health insurance, retirement plans, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to or email

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