Guest Service Representative

13 hours ago


Lone Tree, Iowa, United States Sonesta International Hotels Full time
Job Summary

The Guest Service Agent is a key member of the hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations at the front desk.

Key Responsibilities
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner, accurately processing all cash and credit card transactions in accordance with established procedures.
  • Maintain the security of cash, credit card transactions, and guest information, and may routinely book guest reservations for individuals and/or groups.
  • Up-sell rooms where possible to maximize revenue, and promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel, and follow all local laws with regard to alcoholic beverage sales.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered, and issue, control and release guest safe-deposit boxes.
Requirements
  • High School diploma or equivalent required, with one year of previous hotel experience or retail customer service preferred.
  • Ability to speak, read, and write fluent English, with other languages beneficial.
  • Professional verbal and written communication skills, mathematical skills, and problem-solving abilities.
  • Experience with Microsoft Office and Opera systems preferred, and will be required to obtain a ServSafe certification.
Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts


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