Guest Service Representative
13 hours ago
The Guest Service Agent is a key member of the hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations at the front desk.
Key Responsibilities- Register guests, issue room keys, and provide information on hotel services and room location.
- Answer phones in a prompt and courteous manner, accurately processing all cash and credit card transactions in accordance with established procedures.
- Maintain the security of cash, credit card transactions, and guest information, and may routinely book guest reservations for individuals and/or groups.
- Up-sell rooms where possible to maximize revenue, and promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel, and follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered, and issue, control and release guest safe-deposit boxes.
- High School diploma or equivalent required, with one year of previous hotel experience or retail customer service preferred.
- Ability to speak, read, and write fluent English, with other languages beneficial.
- Professional verbal and written communication skills, mathematical skills, and problem-solving abilities.
- Experience with Microsoft Office and Opera systems preferred, and will be required to obtain a ServSafe certification.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
- Medical, Dental, and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
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