Restaurant Host

4 days ago


Anaheim, California, United States Live Nation Entertainment Full time
Job Summary:

Live Nation Entertainment is seeking a highly motivated and customer-focused Restaurant Host to join our team at the House of Blues. As a Restaurant Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.

Responsibilities:
  • Meet and greet guests with a warm and welcoming attitude, providing clear and concise information about our menu, events, and services.
  • Manage the flow of guests, ensuring a smooth and efficient experience, and communicating effectively with the kitchen and other departments as needed.
  • Utilize our reservation system to estimate and quote accurate wait times, and direct guests to an appropriate location when on a wait.
  • Anticipate and respond to guest needs, providing personalized service and ensuring their satisfaction.
  • Market current and future shows, menu items, and retail by placing marketing literature on dining tables, and properly answer guest questions regarding our menu, music hall, events, and related art.
  • Thank each guest for visiting the House and invite them to return in a friendly and sincere manner.
  • Communicate with the door host, kitchen, and Manager on Duty regarding wait times, parties of eight or more, and any planned special events.
  • Keep the host area clean and organized throughout the shift, and maintain HOB safety and sanitation standards.
  • Assist other employees and departments as needed, and adhere to standard operating procedures.
Qualifications:
  • Active CA Food Handlers Card
  • High School Diploma
  • Working knowledge of restaurant operations, seating procedures, guest relations, and problem-solving
  • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
  • Ability to diffuse potentially volatile situations with tact and diplomacy
  • Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
  • Ability to adhere to the HOB uniform and appearance policy
  • Efficient in basic computer skills
  • Flexible availability, with the potential to work days, nights, weekends, and holidays
Physical Demands/Working Environment:
  • Working environment is fast-paced, often loud, and stressful
  • Position requires extended periods of prolonged standing and working on your feet
  • Must be able to lift or move up to 25 lbs using proper lifting techniques

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