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Customer Service Lead

2 months ago

Christiansburg, Virginia, United States Earth Fare Full time
{"Job Title": "Customer Service Lead", "Job Summary": "We are seeking a highly skilled Customer Service Lead to join our team at Earth Fare. As a Customer Service Lead, you will be responsible for upholding and embodying the Earth Fare Customer Service standards at all times to ensure that every customer has the best shopping experience possible. You will also ensure proper accounting of the Front End of the store while maintaining a safe, secure and customer focused environment.", "Key Responsibilities": "
  • Uphold, communicate and support the Earth Fare vision, standard operating procedures and customer service creed while maintaining a clean, organized, safe and secure work environment.
  • Operational Tasks: Assist with the reconciliation and recording of cash register drawers and daily balancing of the Cash Office. Communicate any cash or paperwork discrepancies, security issues, or customer service opportunities to the Front End Manager in a timely manner.
  • Merchandising: Maintain an attractive Front End Department by implementing Earth Fare merchandising/marketing guidelines as outlined by the Front End Manager.
  • Department Conditions: Maintain cleanliness, sanitation, and overall organization of the department including all fixtures, storage, work stations/cash registers and Cash Office.
", "Requirements": "
  • Previous cash handling and customer service experience required.
  • Previous book keeping experience preferred.
  • Earth Fare experience preferred.
", "Work Environment": "
  • Works in a fast-paced environment with a focus on customer service.
  • Will stand, walk and be on ones feet a majority of scheduled work shift.
", "Physical Demands": "
  • Must be able to lift up to 50 pounds.
  • Must be able to bend, reach, stoop, kneel and squat.
  • Must be able to push, pull, and maneuver heavy loads.
  • Must be able to stand and be on ones feet the majority of the work day.
", "Language": "en-US"}