Member Relations Specialist

3 weeks ago


Hollywood, California, United States Heimat Full time
About Us

At Heimat, we're passionate about creating immersive fitness experiences that inspire and motivate our members. As a Member Relations Team Member, you'll play a key role in delivering exceptional customer service and ensuring our members feel valued and supported.

Responsibilities
  • Support a welcoming and unique club atmosphere for our members
  • Assist with membership acquisition and renewal processes
  • Conduct daily club tours for prospective members and guests
  • Prepare welcome gifts for new members
  • Maintain member satisfaction and ensure a consistently evolving world-class member experience
  • Stay current on club reservations and workflow changes
  • Support the Club Manager as a strategic team player
Requirements
  • Minimum 2 years of customer service or membership sales experience in a fitness or hospitality environment
  • High school diploma/GED equivalent preferred
  • Ability to proficiently use POS and CRM systems
  • Proven ability to work on multiple projects simultaneously and prioritize tasks
  • Flexibility to work a variety of shifts, including days, nights, weekends, and holidays
  • Organized and structured, with a warm and friendly nature
What We Offer

We're committed to providing a competitive salary and benefits package, including medical, vision, dental, and a 401(k) plan. Our diverse and inclusive work environment is fueled by our family values and passion for innovation. If you're a motivated and customer-focused individual who is passionate about fitness, we'd love to hear from you



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