Operations Coordinator

4 weeks ago


Long Beach, California, United States Cargomatic Full time

Operations Representative

Cargomatic is seeking a skilled professional to collaborate with cross-functional teams and ensure seamless shipment operations. The ideal candidate will possess exceptional time management, organizational, and communication skills, as well as a customer-centric approach.

Key Responsibilities:

  • Act as the primary point of contact for customers, providing timely and effective communication through various channels.
  • Perform daily operations for customers, including tasks assigned by the Customer Success/Operations Manager.
  • Collaborate with internal stakeholders to enhance customer experience and meet key performance metrics.
  • Own the improvement and upkeep of weekly account data metrics and other key SLAs.
  • Identify opportunities for process improvements and new initiatives to support customer growth and engagement.
  • Develop and implement processes to transfer daily tasks to offshore support staff.

Requirements:

  • Recent college graduate (1-3 years post-graduate experience).
  • Excellent communication and problem-solving skills.
  • Demonstrable customer support and satisfaction skills.
  • Ability to learn and adapt quickly to new concepts and technology.
  • Intermediate to advanced working knowledge of Microsoft Excel.
  • Strong written and oral communication skills.
  • Exceptional analytical and problem-solving skills.
  • Comfort with ambiguity and rapidly shifting priorities.
  • Ability to work with a sense of urgency and prioritize daily tasks.

Company Benefits:

  • Competitive pay.
  • Great medical, dental, and vision insurance options.
  • Flexible paid time off (PTO).
  • Opportunity to work in a high-growth company redefining logistics and supply chain.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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