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Customer Service Liaison

4 weeks ago


Loxley, Alabama, United States CRG Full time

Customer Service Liaison

CRG is seeking a skilled Customer Service Liaison to support their transformative logistics client in Loxley, Alabama. This company excels in e-commerce fulfillment, warehousing, and distribution, with transportation management. Their annual revenue of $9 Billion Dollars is a testament to their clear long-term goals and collaborative culture.

Key Responsibilities:

  • Provide exceptional customer service via telephone and email.
  • Resolve customer complaints in a professional manner.
  • Diagnose and resolve problems or issues.
  • Monitor delivery routes and verify stamps.
  • Process changes or cancellations to delivery orders.

Requirements:

  • Proficiency in Microsoft Office programs.
  • High school diploma or equivalent.
  • 1-year related experience preferably in a call center environment.

Category Code: JN003