Customer Service Representative
1 month ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Spherion. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Assist customers and business partners via telephone and email to resolve their queries and concerns.
- Handle customer complaints in a calm and professional manner, providing solutions and alternatives to meet their needs.
- Diagnose, assess, and resolve problems or issues in a timely and efficient manner.
- Monitor the progress of delivery routes to ensure timely and accurate delivery of goods.
- Scan haul-away pods and verify stamps to ensure accuracy and completeness.
- Process changes or cancellations to delivery orders in a timely and efficient manner.
Requirements:
- 1-4 years of experience in a call center environment.
- Excellent customer service skills, with the ability to communicate effectively with customers and colleagues.
- Excellent Microsoft Excel and PowerPoint skills, with the ability to analyze data and create presentations.
Education:
High School diploma or equivalent required.
About Spherion:
Spherion is a leading staffing agency that helps thousands of people find work happiness. Our experienced staff will listen carefully to your employment needs and work diligently to match your skills and qualifications to the right job and company.
Equal Opportunity Employer:
Spherion is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
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