Restaurant Operations Manager

6 days ago


Spring, Texas, United States Chick-fil-A Full time
Job Summary

As a seasoned leader, you will oversee the day-to-day operations of our restaurant, leading a team of over 70 team members. Your primary focus will be on ensuring a highly satisfying dining experience for our valued guests.

Key Responsibilities
  • Leadership and Team Management: Lead and motivate a leadership team of 10+ leaders, while managing a schedule of 70+ team members.
  • Accountability and Coaching: Hold the team accountable through regular meetings, documentation, coaching, and disciplinary action as needed.
  • Customer Service Excellence: Monitor and adjust best practices to meet customer service expectations, ensuring a positive experience for every guest.
  • Financial Management: Manage restaurant finances, including supplier payments, and build and manage a Profit & Loss statement.
  • Sales Growth and Development: Build and execute plans for sales growth, working closely with senior leadership and key stakeholders.
Ideal Candidate Experience
  • Leadership Experience: 2 years as a manager in our organization or 3 years of GM experience in a restaurant outside of our organization.
  • Team Member Experience: 1 year experience as a team member for Chick-fil-A or 3 years of team member experience at a restaurant with a similar service concept.
  • Team Leadership: Experience leading a team of 30+ team members.


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