Mountain Resort Ambassador

1 week ago


Pinecrest, United States Dodge Ridge Mountain Resort Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Base Area Attendant at Dodge Ridge Mountain Resort. As a key member of our resort operations team, you will play a vital role in ensuring our guests have an exceptional experience from the moment they arrive.

Key Responsibilities
  1. Customer Service: Provide exceptional customer service to our guests, responding to their inquiries and resolving any issues in a professional and courteous manner.
  2. Parking and Traffic Management: Safely and efficiently direct guests to parking locations, controlling the flow of traffic and ensuring a smooth arrival experience.
  3. Facilities Maintenance: Maintain the cleanliness and safety of our base area facilities, including restrooms, trash removal, and snow removal.
  4. Housekeeping: Ensure the base area is clean and inviting, including emptying garbage and recycle cans, monitoring high-traffic areas, and coordinating with other staff members.
  5. Lock-up and Handover: Secure facilities, meet with contract cleaners, and transfer any specific cleaning requirements as directed by the Facilities Manager.
Requirements
  • Complete the Base Area Service Attendants Training Program and understand our customer service policy.
  • Ability to deliver excellent customer service and interact with guests in a courteous manner.
  • Be in good physical condition, as this position requires standing outside for long periods in inclement weather.
  • Ability to accurately follow directions and shovel heavy loads of snow.
  • Be aware of our ski area services, terrain, and facilities.
  • Be well-groomed and present a good public image.
  • Possess the ability to read, speak, and write English legibly.
  • Be punctual, honest, trustworthy, and possess good judgment.
  • Must possess a valid driver's license and meet the Motor Vehicle Record qualifications as outlined in our Fleet Safety Program.
Work Environment

As a Base Area Attendant, you will work in a fast-paced environment with varying weather conditions, including high winds, heavy snowfalls, low visibility, rain, and extreme temperatures. You will be required to wear a uniform and provide some personal items, as listed below.

Uniform Requirements
  • Watch
  • Goggles
  • Sunglasses
  • Warm Boots
  • Sunscreen
  • Gloves
Working Conditions

At any time during the ski season, you may be required to perform tasks in challenging weather conditions. A professional appearance is required at all times during your scheduled shift.


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