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Pet Groomer

2 months ago

Arizona City, Arizona, United States PetIQ Full time
Job Title: Pet Groomer

We are seeking a skilled and compassionate Pet Groomer to join our team at PetIQ. As a Pet Groomer, you will play a vital role in ensuring the health and well-being of our furry clients.

Key Responsibilities:
  • Collect payment, dispense, and label medication, and review discharge paperwork with pet parents
  • Safely restrain/hold pets for wellness procedures, including nail trims/grinding, anal gland expression, and clipping
  • Make recommendations for services and products based on pets' lifestyles and understanding of canine hygiene and environment
  • Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
  • Promote a culture of safety in the salon and live our values while reinforcing our brand promise with pet parents, partners, and team members
  • Provide customer service to pet parents by answering questions and assisting them through the salon process
  • Achieve goals, as set by your manager, including dollars per pet, pets per clinic, preferred product, and microchips sold
  • Scan pets for microchips
  • Establish and maintain effective relationships with pet parents and partners
  • Other duties as assigned
  • Non-scissor environment
Essential Duties:
  • Perform Groom Tech functions as requested by pet parents, agreed upon, and described on the groom card, computer system profile, or instruction form
  • Provide an attractive pet bath and basic grooming needs that meet pet parents' expectations and are appropriate for the pet type
  • Observe dogs' coat conditions and recommend appropriate treatments and remedies based on needs of the pet and skill level of the Groom Tech
  • Provide clients with retail product suggestions that can benefit the pet's coat or overall condition
  • Ensure the front desk is advised of extra charges required for brush-out or de-matting services
  • Finish dogs per client description and expectations
  • Manage own grooming workload and schedule to ensure departure times are met and pet parents are notified in advance of unavoidable delays
  • Ensure grooming station is stocked with supplies, tools, cleaned, and ready for use, and alert Supervisor if supplies are needed
  • Maintain room safety by wiping up water spills and pet accidents as soon as possible
  • Update pet status using company-defined systems and advise reception when pets are ready to go home and all required and requested services are completed
  • Always follow safety procedures for pets and staff
  • Ask for assistance when a pet is stressed, very difficult to manage, or showing any signs of injury prior to or during the service being rendered
  • Clean grooming areas at the end of the day and perform additional maintenance throughout the day as needed
  • Utilize company electronic systems to log pet and pet parent notes and update accordingly or provide these updates to the reception team for system entry
  • Perform related duties as assigned or as the situation dictates
  • Communicate with leadership when any grooming room equipment is damaged and needs to be repaired
  • Must present themselves in a professional manner, including wearing company-approved attire in good condition, and abide by other desired personal presentation requirements found in the employee manual or guide
Minimum Qualifications:
  • High School Diploma or equivalent required
  • Industry-relevant experience
  • Must successfully pass criminal and credit background check
  • Time and Attendance/HR Software
  • Scheduling Database
  • iPad
  • Understand canine behaviors
Preferred Qualifications:
  • Safe Pet Handling
  • Brushing and Combing all coat types
  • Bathing all coat types
  • Drying all coat types
  • Nail Trimming
  • Ear Cleaning
  • Preparatory Hair Trimming
  • Basic Clipper Techniques
  • Basic Finishing Techniques
  • Customer Service Skills
  • Demonstrating Professionalism
  • Equipment Handling and Maintenance
  • Practice Safety and Sanitization protocols
Physical Requirements:
  • Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
  • Must be able to lift and carry up to 50 lbs.