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Managed Services System Engineer

2 months ago

Deerfield Beach, Florida, United States CSPI Technology Solutions Full time

The Managed Services System Engineer is a key member of our team, responsible for delivering exceptional technical support and service to our clients and internal operations.

This role requires a strong understanding of IT systems, networks, and infrastructure, as well as excellent communication and interpersonal skills.

The ideal candidate will have experience with Windows 10, Windows Servers, Active Directory, VMware, Citrix, Microsoft Exchange/Office 365, and be able to work collaboratively and independently in a fast-paced environment.

Responsibilities include:

  • Providing phone and email support to clients and internal resources
  • Establishing positive relationships with clients and internal staff
  • Learning and working with new technologies on a constant basis
  • Completing tasks in a group and individually
  • Entering work, time, and expenses in CSPi's Professional Service Automation (PSA) tool, ConnectWise
  • Informing management and key client personnel of operational and procedural deficiencies
  • Providing incident management support and performing investigative analysis
  • Resolving and supporting technical issues via telephone and email
  • Performing queue management to achieve CSPi's SLAs
  • Interface with customer's executives, technical representatives, partners, and internal employees

Education/Certifications:

  • ITIL Foundations preferred
  • CompTIA A+ preferred

Experience:

  • Windows 10, Windows Servers, Active Directory, VMware, Citrix, Microsoft Exchange/Office 365
  • Must be a team player with outstanding communication and interpersonal skills
  • Comfortable in an environment of rapid change
  • Ability to work collaboratively and independently

CSPi is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.