Field Services Engineer
1 week ago
At Fortune Brands, we are seeking a highly skilled Field Services Engineer to join our team. As a Field Services Engineer, you will be responsible for resolving consumer quality field issues in a timely fashion at the lowest cost to Fortune Brands.
The ideal candidate will have a solid engineering background, the ability to creatively solve problems, and excellent customer interaction skills. You will work directly with field sales, customers, and consumers to resolve perceived Fortune Brand quality issues.
Key Responsibilities:
- Develop test plans and direct support resources to execute the test plans to support root cause analysis of field-related issues.
- Support investigations of field-related issues from Outdoors, Security, and Water Innovations field sales and consumer contact center calls to understand the complaint and develop root cause of the problem.
- Provide engineering support to the claims team and Fortune Brands attorneys, which may include joint investigations and providing expert engineering opinions that may be used in lawsuits.
- Manage issues through investigation and field, implement and track New Product Launch field performance, including teardown and inspection of initial customer complaint returned units.
- Develop, implement, and track weekly/monthly metrics for field issues, including development of cause-based reporting (Design and Executive tracking).
Requirements:
- Bachelor's Degree in engineering or physics is required.
- Minimum of 3 years of engineering experience, preferably in Design, Quality, or Field Service in the building materials industry.
- Prior laboratory and testing experience.
- Proven root cause analysis and technical problem-solving skills.
- Excellent written and verbal communication skills for dealing with all levels of associates, customers, and vendors.
- Ability and willingness to travel 10-20% of the time.
Preferred Qualifications:
- Master's Degree is preferred.
- Experience with SAP, Oracle, and other business software.
- Experience with negotiating and settling labor and damage claims.
We offer a comprehensive benefits package, including robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, inclusive fertility/adoption benefits, and more. We are an equal employment opportunity employer and do not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
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