Member Experience Advocate

3 weeks ago


Ashburn, Virginia, United States Signal Financial Federal Credit Union Full time
About the Role

The Member Relationship Advisor plays a critical role in enhancing the membership experience at Signal Financial Federal Credit Union. This position requires excellent communication and interpersonal skills, as well as the ability to work independently and collaboratively as part of a team.

Responsibilities
  • Deliver a distinctive member experience by establishing rapport and trust with our members.
  • Conduct comprehensive financial reviews to identify member needs and goals.
  • Refer complex issues to supervisors and support branch managers as needed.
  • Maintain accurate paperwork and documentation, adhering to Credit Union policies and procedures.

About Signal Financial
Signal Financial is a progressive and growing credit union with a commitment to innovation and customer satisfaction. We strive to build strong relationships with our members and provide exceptional service in the Washington Metro area.

Requirements
  • A high school education or GED, with a college degree preferred.
  • Two to five years of similar or related experience, required.
  • Prior experience in a Financial Services Company or Credit Union, preferred.
  • The flexibility to travel to multiple branches throughout the DC metropolitan area.
  • Excellent interpersonal skills, including presentation and communication.

Benefits
We offer a competitive salary, benefits package, and opportunities for professional growth and development.

How to Apply
Interested candidates should submit their resumes and cover letters to our online application portal.

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