Customer Service Representative
4 weeks ago
About us
VensureHR is a leading provider of customer experience solutions, dedicated to helping businesses build strong relationships with their customers. Since 1982, we've been delivering exceptional customer experiences through our unique blend of human touch and technology.
We're proud to be an equal opportunity employer, committed to creating a diverse and inclusive workforce that reflects the communities we serve. Our goal is to provide a work environment where all employees feel valued, respected, and empowered to be their authentic selves.
Position Summary
We're seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer experience team, you'll be responsible for delivering exceptional service to our customers, providing answers to their questions, and resolving their issues with a smile.
Essential Duties and Responsibilities
- Respond to incoming customer communications in a timely and professional manner
- Conduct research to provide accurate and helpful information to customers
Qualifications
- Bilingual in English and Cantonese
- At least 6 months of customer service experience
- High school diploma or equivalent
- Strong product knowledge and ability to explain it to customers
- Computer experience and high-speed internet connection (25mbps or faster)
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